Shipping policy

Shipping Policy — Sofia’s

At Sofia’s, we are committed to delivering your jewellery with care, style, and transparency. Our shipping timelines and options are designed to serve customers both in Montenegro and abroad.

Order Processing

All orders placed on www.sofias.me are processed on business days (Monday–Friday, excluding public holidays). Orders are typically prepared, packed, and dispatched within the stated time frames below.

Shipping in Montenegro

  • Standard Delivery: Orders within Montenegro are delivered within 2–3 business days from the date of shipment.

  • Pickup Point: You may choose to collect your order from our pickup location. Pickup is available and can be ready within 48 hours from confirmation.

  • Free Shipping: Orders over €49 qualify for free shipping within Montenegro.

Personalized and Engravable Jewellery

Personalized, engraved, or custom-made pieces require additional time for production:

  • Making Time: Please allow up to 7 business days for creation before the item is shipped or ready for pickup.

  • This timeframe ensures each piece is crafted with attention to detail and quality.

International Shipping

We ship to many countries worldwide through reliable postal and courier services.

  • Estimated Delivery: International orders typically arrive within 10–15 business days depending on the destination and local postal services.

  • Customs & Duties: International shipments may be subject to customs, import duties, taxes, or local fees depending on the destination country. Any charges applied by customs authorities are the responsibility of the customer.

  • Shipping Coverage: Delivery times are estimates and can vary due to customs processing, international carrier delays, or peak holiday seasons.

Shipping Costs

  • Standard shipping costs (if applicable) will be shown at checkout.

  • Free shipping thresholds and delivery promotions may vary based on promotions or location.

Tracking & Delivery

Once your order ships, you will receive tracking information (if available) so you can follow its journey to you. Please check the tracking updates provided by the chosen carrier.

Important Information

  • Delivery timelines are estimates and not guarantees.

  • Sofia’s is not responsible for delays caused by postal carriers, customs clearance, or incomplete shipping details.

  • Please ensure your address and contact information are correct at checkout to avoid delivery delays.